Privacy Policy

Last Updated: 1 October 2026

Consoltro (“Consoltro”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or use our services.

1. Information We May Collect

Depending on how you interact with Consoltro, we may collect information such as:

• Your name

• Business name

• Email address

• Phone number

• Business location

• Website details

• Social media account information

• Information submitted through website forms or advertising lead forms

• Details about the services you are interested in

• Communications between you and Consoltro

• Campaign, advertising and marketing information

• Billing and transaction information

• Website usage and analytics information

We only aim to collect information reasonably necessary to provide our services, communicate with you and operate our business.

2. How We Collect Information

We may collect personal information when you:

• Submit an enquiry through our website

• Complete a Facebook or Instagram lead form

• Book a consultation or strategy call

• Contact us by email, phone or social media

• Become a client

• Provide information required for us to manage your marketing

• Interact with our website or advertisements

Information may also be collected through third-party platforms used to provide our services.

These may include Meta, Facebook, Instagram, website platforms, analytics tools, customer relationship management systems and other marketing software.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries

• Provide quotes or information about our services

• Deliver social media management services

• Manage Meta advertising campaigns

• Set up and manage lead generation systems

• Communicate with clients

• Schedule consultations

• Manage client accounts

• Provide customer support

• Improve our website, marketing and services

• Process invoices and payments

• Maintain business and administrative records

• Comply with legal obligations

We do not sell your personal information.

4. Client and Lead Information

When providing marketing services to a client, Consoltro may have access to information relating to the client's customers or potential customers.

This may include information submitted through:

• Meta lead forms

• Facebook or Instagram advertising

• Landing pages

• Website enquiry forms

• Customer relationship management systems

Where we handle this information on behalf of a client, we will only use it as reasonably necessary to provide the agreed services.

The client remains responsible for how they subsequently use customer and lead information provided to them.

5. Social Media and Advertising Accounts

Clients may provide Consoltro with access to accounts including:

• Facebook Pages

• Instagram accounts

• Meta Business Portfolio

• Meta Ads Manager

• Websites

• Analytics platforms

• Customer relationship management systems

We use this access only for purposes reasonably related to providing the agreed services.

Where possible, account access should be provided through official platform permissions rather than by sharing personal passwords.

6. Cookies, Analytics and Tracking

Our website and advertising campaigns may use cookies, pixels and similar technologies.

These technologies may collect information including:

• Device type

• Browser information

• Pages visited

• Website interactions

• Referral source

• Approximate location

• Advertising interactions

We may use this information to understand website performance, improve our marketing and measure advertising results.

Advertising platforms such as Meta may also collect and process information according to their own privacy policies.

7. Meta Advertising

Consoltro may use Meta advertising tools, including the Meta Pixel and Meta lead forms.

Information collected through these tools may be processed by Meta Platforms and may be used for purposes including:

• Advertising measurement

• Audience targeting

• Campaign optimisation

• Website analytics

• Lead generation

Meta's handling of personal information is governed by its own privacy policies and terms.

8. Disclosure of Information

We may disclose personal information where reasonably necessary to:

• Provide our services

• Operate our website

• Manage advertising campaigns

• Process payments

• Maintain client records

• Use business software or service providers

• Comply with legal requirements

Third-party service providers may include advertising platforms, website providers, analytics providers, CRM platforms, payment processors and cloud software providers.

We do not intentionally disclose personal information to third parties for unrelated purposes without permission unless required or authorised by law.

9. Overseas Service Providers

Some third-party platforms used by Consoltro may store or process information outside Australia.

This may include international technology providers such as Meta and other cloud-based services.

Where third-party providers process personal information, their handling of that information will also be governed by their own privacy policies and applicable laws.

10. Storage and Security

We take reasonable steps to protect personal information from:

• Misuse

• Loss

• Unauthorised access

• Unauthorised disclosure

• Modification

Information may be stored through secure cloud-based platforms, business software, email systems and other services used to operate Consoltro.

No internet-based system can be guaranteed to be completely secure.

11. Retention of Information

We may retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal or accounting obligations

• Resolve disputes

• Respond to enquiries

When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.

12. Access and Correction

You may contact Consoltro if you would like to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate information

• Update your contact information

• Raise a concern about how your information has been handled

We may need to confirm your identity before providing access to personal information.

13. Marketing Communications

If you provide your contact details to Consoltro, we may contact you regarding our services or an enquiry you have made.

You may ask us to stop sending marketing communications at any time.

Operational or client-related communications may still be sent where necessary to provide services.

14. Third-Party Links

Our website may contain links to third-party websites or platforms.

Consoltro is not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of any third-party services you choose to use.

15. Privacy Complaints

If you have a concern or complaint regarding how Consoltro has handled your personal information, please contact us.

We will review the issue and aim to respond within a reasonable period.

If applicable, you may also have the right to contact the Office of the Australian Information Commissioner.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will be published on our website with an updated revision date.

17. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Consoltro
Email: support@consoltro.com