Terms & Conditions

Last Updated: 1 October 2026

These Terms & Conditions apply to services provided by Consoltro (“Consoltro”, “we”, “us” or “our”).

By purchasing, accepting or continuing to use our services, you (“Client”, “you” or “your”) agree to these Terms & Conditions.

1. Our Services

Consoltro provides digital marketing services to businesses, which may include:

• Social media management

• Social media posting and scheduling

• Basic editing of client-supplied photos and videos

• Caption writing

• Basic social media engagement

• Meta advertising management

• Facebook and Instagram advertising

• Ad creative and campaign setup

• Lead generation campaigns

• Landing pages or lead forms where agreed

• Campaign tracking, reporting and optimisation

The exact services provided to you will depend on the package, proposal or agreement you have selected.

2. Social Media Management

Where social media management is included, Consoltro may create, prepare, schedule and publish content on your behalf.

Unless otherwise agreed, the Client is responsible for supplying the photos, videos, information and other material required for us to create social media content.

The number and frequency of posts will be based on the package or agreement selected by the Client.

Our standard social media management service is designed primarily to keep your social media accounts active, professional and regularly updated. It does not automatically include professional photography, videography, advanced graphic design, daily posting or extensive community management unless specifically agreed.

3. Client-Supplied Content

You confirm that you have the right to provide us with any photos, videos, logos, music, graphics, testimonials, business information or other material supplied to Consoltro.

You give Consoltro permission to use, edit, resize, format and publish this material for the purpose of providing the agreed services.

The Client remains responsible for ensuring supplied material does not infringe another person's copyright, trademark, privacy or other legal rights.

Consoltro may refuse to publish material that we reasonably believe is unlawful, misleading, inappropriate or likely to breach the rules of a social media or advertising platform.

4. Content Approval

Where content approval has been agreed, we may send content to the Client before publication.

The Client is responsible for reviewing any information relating to their business, including pricing, offers, claims, services, qualifications and availability.

Where a Client has given Consoltro authority to post without individual approval, Consoltro may publish content based on information and material previously provided by the Client.

If an error is identified, we will take reasonable steps to correct or remove the content once we are notified.

5. Social Media Engagement

Where basic social media engagement is included, Consoltro may respond to or interact with comments, reactions and other activity on the Client's social media accounts.

Unless specifically agreed, this service does not include:

• 24/7 account monitoring

• Customer service

• Handling complaints or disputes

• Quoting customers

• Providing technical advice on behalf of the Client

• Responding to every direct message

• Sales closing

Important enquiries or messages may be referred to the Client for a response.

6. Meta Advertising

Where Meta advertising is included, Consoltro may manage advertising across platforms including Facebook and Instagram.

Services may include campaign creation, targeting, ad creative, copywriting, testing, tracking and ongoing optimisation.

The Client understands that advertising performance can vary because of factors outside Consoltro's control, including:

• Market conditions

• Competition

• Advertising budget

• The Client's offer

• Pricing

• Geographic location

• Seasonality

• Website performance

• Customer demand

• Meta's algorithms and advertising platform

• The Client's ability to respond to and convert enquiries

Consoltro will use reasonable care and skill when managing advertising campaigns but does not guarantee a particular number of leads, enquiries, customers, sales or amount of revenue.

7. Advertising Spend

Unless otherwise stated in writing, advertising spend paid to Meta or another advertising platform is separate from Consoltro's management fees.

The Client is responsible for funding their advertising account and maintaining a valid payment method.

Advertising charges imposed directly by Meta or another third-party platform are the responsibility of the Client.

Changes in advertising spend should be agreed between Consoltro and the Client.

8. Leads and Enquiries

Where our services generate enquiries or leads, Consoltro's responsibility is limited to the agreed marketing and lead-generation services.

The Client is responsible for:

• Contacting leads

• Responding within an appropriate timeframe

• Providing quotes

• Following up prospects

• Confirming availability

• Closing sales

• Delivering their products or services

An enquiry or lead does not guarantee that the person will become a paying customer.

9. Account Access

The Client may be required to provide Consoltro with appropriate access to accounts including:

• Facebook Pages

• Instagram accounts

• Meta Business Portfolio

• Meta Ads Manager

• Websites

• Customer relationship management systems

• Other marketing platforms

Where possible, access should be provided through official user, partner or administrator permissions rather than by sharing personal passwords.

The Client remains the owner of their business accounts unless otherwise agreed.

10. Third-Party Platforms

Consoltro relies on third-party platforms including Meta, Facebook, Instagram and other software providers.

We are not responsible for outages, account restrictions, platform changes, advertising disapprovals, algorithm changes or other actions taken by third-party platforms that are outside our reasonable control.

We will take reasonable steps to assist with issues relating to campaigns we manage, but we cannot guarantee that a third-party platform will restore an account, approve an advertisement or reverse a decision.

11. Fees and Payment

Fees will be outlined before services commence.

Unless otherwise agreed, services may be charged:

• Monthly

• As a one-off project fee

• Through another agreed billing arrangement

Invoices must be paid by the due date shown on the invoice.

If payment remains overdue, Consoltro may pause services after providing reasonable notice until outstanding amounts are paid.

Any advertising spend owed directly to third-party platforms remains the Client's responsibility.

12. Changes to Services

The Client may request changes to their service package.

Any changes to scope, posting frequency, advertising management or additional work may result in a change to fees.

We will communicate material changes to pricing or services before they take effect.

13. Cancellation

Unless a separate agreement states otherwise, either party may cancel an ongoing monthly service by providing reasonable written notice.

Any work already completed and fees already incurred before the cancellation date remain payable.

Where advertising campaigns are cancelled, Consoltro will take reasonable steps to stop campaigns under our control from the agreed end date.

Advertising charges already incurred through Meta or another third-party platform cannot be reversed by Consoltro.

14. Intellectual Property

The Client retains ownership of material they provide to Consoltro.

Once invoices relating to completed work have been paid, the Client may use final marketing materials created specifically for their business as part of the agreed service.

Consoltro retains ownership of its underlying systems, processes, templates, strategies, methods and internal working material.

Third-party assets remain subject to the licences and terms of their respective owners.

15. Portfolio Use

Unless the Client asks us not to, Consoltro may refer to completed work or publicly available marketing material for reasonable portfolio or promotional purposes.

We will not intentionally disclose confidential business information, customer information or advertising data that is not already publicly available without permission.

16. Confidentiality

Both parties agree to take reasonable steps to protect confidential information obtained through the working relationship.

Confidential information may include account information, campaign data, customer information, internal business information and unpublished marketing material.

This obligation does not apply to information that is already publicly available or required to be disclosed by law.

17. Client Responsibilities

The Client agrees to provide accurate and reasonably timely information necessary for Consoltro to perform the agreed services.

This may include:

• Photos and videos

• Business details

• Offers

• Pricing

• Service information

• Account access

• Approvals

• Feedback

Delays in receiving required information, content or access may affect posting schedules, campaign launches or performance.

18. No Guaranteed Results

Marketing involves factors that cannot always be predicted or controlled.

Consoltro does not guarantee:

• A specific number of followers

• A specific level of reach or engagement

• A specific number of leads

• A specific cost per lead

• A specific number of customers

• Particular revenue

• A return on advertising spend

Any examples, forecasts, projections or previous results are provided for context only and are not a guarantee of future performance.

19. Limitation of Liability

To the extent permitted by law, Consoltro is not responsible for indirect or consequential losses resulting from circumstances outside our reasonable control, including platform outages, account restrictions or decisions made by third-party services.

Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable law.

20. Australian Consumer Law

Our services come with any guarantees and protections that apply under the Australian Consumer Law.

Nothing contained in these Terms & Conditions is intended to exclude or limit rights that cannot lawfully be excluded or limited.

21. Privacy

Personal information handled by Consoltro will be managed in accordance with our Privacy Policy and applicable privacy laws.

Where Consoltro accesses information belonging to the Client or the Client's customers solely for the purpose of providing our services, we will only use that information as reasonably necessary to perform those services.

22. Changes to These Terms

Consoltro may update these Terms & Conditions from time to time.

Any material changes affecting an existing ongoing service will be communicated to the Client before they apply where reasonably required.

The current version will be published on our website.

23. Governing Law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia.

Any dispute will be dealt with under the applicable laws and courts or tribunals with jurisdiction in Victoria.

24. Contact

If you have any questions regarding these Terms & Conditions or Consoltro's services, please contact:

Consoltro
Email: support@consoltro.com